IF YOUR ELECTRICITY METER STOPS WORKING.
 

In an emergency call Maintenance after hours 074 246 2669

The two parts that make up the meter (internal device and external meter) work similar to Bluetooth and sync with each other.

 

Although the external meter is the one that supplies electricity, the internal meter allows you to see the balance and reload more electricity. When power between the two units is lost and then restored, the internal device MAY appear to be working (ie green light, LCD screen showing) but frozen on the balance prior to disconnection.

 

To check if it is “connected” you can type a command code 801# (list of various codes below) allowing the two to “sync” or “discover” each other again. Make sure meter is plugged in properly (use next door neighbour plug if your power is down)- then enter 801# - retry entering code.

 

Please make sure that your electricity does not run out. When the Kw is between 60 and 50 you need to top up.

 

If your credit runs out before purchasing more your meter will un-sync.

 

In an emergency call Maintenance after hours 0637958127 or Contour Electricity
 

Call Center (prepaid electricity)

087 7420 459 open 24/hrs, including weekends and public holidays.
 

Code Description

801# Remaining credit (KWH)

812# Cancel alarm – Advising low credit

813# Consumption for the previous day

814# Consumption fro the current month

821# Consumption for the previous month

822# Consumption for 2 months ago

823# Consumption for 3 months ago